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Mathis Brothers Furniture complaints

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4105 East Inland Empire Blvd.
Ontario, CA 91764 | Get Directions

(909) 919-2499

http://www.mathisbrothers.com

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Total Amount in Dispute:
$3,400.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Mathis Brothers Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Mathis Brothers Furniture

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11/5/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

9/9/2024

I am complaining to you about Mathis Brothers in Ontario California. We spent $14,000 on new furniture, and insurance $1000 for damage furniture for 5 years, nevertheless when receive our dinner room table we did not notice the damage on the table, we contacted the company but they said you aspected the table as is! The table was on the floor for a while? The salesman missed lead us, plus we called the customer service, they did send technicians, but nothing happened? I don't know what to do with this situation I am very frustrated! Resolution Sought Make this right.

Company Response

10/24/2024

We apologize for the issues the Hokanson's had with their table. We did have a technician work on the table to fix the areas where the finish needed work. Let us know if there is anything else we can do.

7/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,400.00 Amount Settled: $0.00

Customer Complaint

6/14/2024

Consumer alleges: I purchased a "sectional" / loveseat, which was deliver February 2, 2024. I noticed gaps between the recliner sections and now I can see a gap that is big enough to see the floor. A technician came to check the issue and supposedly corrected the gap, but I can still see it and there are no other gaps in the other pieces. Mathis Brothers does not return my calls anymore and they seem like they are not willing to help me anymore. I traveled far and paid a good amount of money for this furniture and I don't appreciate the disconnect with assistance and they have told me this gap is "normal". To me, it's not normal if there is only a gap in one section and not the other sections. I've been trying to speak to someone in upper management regarding my concern, but I have received a return call. I would like someone of authority to contact me regarding this matter. Customer #59C147923 Resolution Sought I would like the issued repaired or a new sectional.

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