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Matic Insurance Services complaints

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585 South Front Street #300
Columbus , OH 43215 | Get Directions

(888) 380-6623

https://matic.com/

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Total Amount in Dispute:
$544.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Matic Insurance Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Matic Insurance Services

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4/28/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $543.86 Amount Settled: $0.00

Customer Complaint

3/31/2026

I used Matic for a flood insurance policy. They out sourced to AonEdge. First off the first policy I got they called me month later and told me they messed up and never submitted everything like they should have and they had to redo everything to get me a new quote that will cost more than the original first policy. Went from $400 something to $543.86. Matic took that amount out of my escrow account with freedom mortgage. Maybe a month later freedom mortgage calls me and says that Matics policy is insufficient policy only covering $136000 on dwelling when the minimum coverage needed is $177000 around there. So I have a policy that is worth nothing. I tell Matic and they say the premium will go up once again to change and get a new quote for THE THIRD TIME! I decided that Matic is not capable of performing basic business and decide I am going to a better company. Nothing wrong with that they failed me twice and created many many unnecessary phone calls to fix this issue. It was very frustrating and I have never had this many issues with any insurance provider. Completely very hard to do business with. Now Matic says that they will refund me policy but they have to charge me 25! They sell me a policy that is no good to begin with , have all these issues and headaches….. but they want to steal my money? They took $543. From me for a product that was broken from the beginning a few times …. This is horrible business ethics. I deserve a full refund of what they took from m Resolution Sought Refund me the full 543.86 they took from me. Their product was never good in first place and I feel like me paying them anything is criminal on their part.

Company Response

4/15/2026

Hello, Thank you for your feedback. As noted in our previous correspondence, a 25 minimum earned premium applies to cancellations within the first three months under the signed application. During your call with our Licensed Sales Representative, the coverage amount was confirmed and authorized. We understand how this situation could be frustrating and appreciate you taking the time to share your experience. At this time, the matter has been reviewed and is considered resolved.

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