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Matteson Auto Mall complaints

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5337 Miller Circle Drive
Matteson , IL 60443 | Get Directions

(866) 583-7748

http://www.automallmatteson.co...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Matteson Auto Mall closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Matteson Auto Mall

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6/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

5/10/2022

I am disabled I found a car online from the dealership. I live in Platteville Wisconsin, I explained to the representative who book the reservation name .I am traveling 4hours to come get the vehicle. When I an got there the vehicle wasn't there. It really upset me and I winded up wi aggravated sugar. I am asking for my traveling cost expenses back for the false advertising. It was a waist on my time an energy. This occurred on April 21,2022. Resolution Sought I will like for them to pay me for the inconvenience an traveling cost.

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