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Mattress & Furniture Express complaints

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1529 Colusa Highway, Unit 3
Yuba City, CA 95993 | Get Directions

(530) 300-7663

http://www.mattressfurnitureex...

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Total Amount in Dispute:
$900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mattress & Furniture Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mattress & Furniture Express

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9/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $900.00 Amount Settled: $0.00

Customer Complaint

8/29/2023

Manny is the owner/manager and is a crook. I paid 900$ cash for this on the 21st, was told it would be here Friday, well an hour after I ordered it he called and said they didn't have it in stock so I said okay ill just come get my money back and told me I'd have to dome the next day at 12:30 for a refund and then 2 hours later he called and said they had it ordered and would be here Friday one second they have it then they don't then they do, what??) So come Friday we have nothing, I called him asking what was up and he said it would be here the next day between 11 and 4. Well 4 runs around and no one is here, I called and then he said 30mins it will be here, it showed up but the wrong bed frame (as pictured ) so I called him and I texted him the photo of what I got and he said "oh yea that's not the right one, I will be back in 30 minutes with the correct order" okay well it's been 3 hours since and he refuses to answer my called so I go in, he's not there so the worker called him and he answered and said he will come pick up the wrong order on Sunday and give me my money back. Sunday is here and he told me over the phone he was no longer picking up the wrong delivery that basically I got what I got. So then I went in person for the 3rd time and he pretend not to know who I was or what I what I was there for so I proceeded to explain everything he already knows and he told me I got what I got and that's final! Resolution Sought I'd like my money back they don't deserve to even be in business.

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