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Maus Nissan of Brooksville complaints

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15220 Wiscon Road
Brooksville , FL 34601 | Get Directions

(844) 637-7649

https://www.mausnissanofbrooks...

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Total Amount in Dispute:
$5,551.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Maus Nissan of Brooksville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Maus Nissan of Brooksville

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3/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $213.36 Amount Settled: $0.00

Customer Complaint

2/9/2024

I have had 6 transmissions put in my car, they did all of them. Now that my extended warranty is up they said an external component needed to be replaced and as a "courtesy" t o me they would pay 80. I should not have to pay anything after 6 times of "fixing my car" Resolution Sought Credit my money back

12/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,338.00 Amount Settled: $0.00

Customer Complaint

11/9/2023

I bought a Nissan Pathfinder from Maus Nissan and told them I was going to be towing a boat. After the purchase it didn't meet my expectations. I traded in on a new truck. The sticker price on the Pathfinder was 57,957.00 I payed 63,295.00 thinking I had an extended warranty. When I got the new truck I ask about getting reimbursed but the manager told me he didn't have access to the paperwork because it was sold in Crystal River but I had to wait an pick it up when the Brooksville store opened. I would also like to know about their Mauscare the salesperson told me that every vehicle sold comes with Mauscare it was 3999.00 I only had the Pathfinder for one year and no part of it is transferable or refundable but never mentioned it at the time of the sale. Resolution Sought Let me know what the extra 5338.00 was for if not a extended warranty.

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