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Mavis Discount Tire complaints

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102 Bluebird Lane
Millville , NJ 08332 | Get Directions

(856) 259-4694

http://www.mavis.com/locations...

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mavis Discount Tire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mavis Discount Tire

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12/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

11/30/2022

The Cadillac converter was was done by Mavis tires and it has a defect I took my car back to see if I could get it fixed and they left my hood open as I drove back home it flew open causing damage to my front I took my car back same day showed them it they said they would fix it but after taking my car back my brake caliber was unscrewed I took it to a different mechanic and they said it was in his professional opinion it was done deliberately I'm afraid I just want my money back. Resolution Sought I just want my money back I'm afraid, I want nothing to do more with them.

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