Find a reputable business?

Complaints and Resolutions

Mavis Tires & Brakes complaints

Read Complaints File Complaint View Full Report

875 Buford Drive
Lawrenceville, GA 30043-4521 | Get Directions

(770) 277-2210

http://www.mavis.com/locations...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$170.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mavis Tires & Brakes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mavis Tires & Brakes

Sort by

10/5/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

I went to the Mavis on Buford drive to have some third party tires installed and balanced, so they where installed and supposedly balanced as well, so I called back and the manager said I won't be working at Buford drive I will be working at Grayson Highway, he will recheck all tires to ensure they are balanced correctly, car still wasn't driving right after I dished out 30 more dollars for them to correct the problem it still wasn't right, so I went to a third party to get it done right and showed them the receipt of the tires that where unbalanced and this all took place on June the 25th and also refuse to give me the district manager number as well. Resolution Sought My 170 dollars back.

Company Response

10/5/2023

Per consumer: Settled with this company.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile