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Mavis Tires & Brakes complaints

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2165 Gulf to Bay Blvd.
Clearwater , FL 33765 | Get Directions

(727) 431-3101

https://www.mavis.com/location...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mavis Tires & Brakes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mavis Tires & Brakes

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3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

I took my vehicle there to get new brakes in June 2023. I had the rotors and brake pads replaced. Front and back. 5 days later the brakes were still squeaking and I took it back. They said they warranted the brakes and fixed them free. 2 months later they continued to squeak. I took it back a second time and they said they fixed it. Two more months and the brakes continued to squeak. As time went on it didn't stop. Finally I took the brakes to another location and they said the back brake rotors were never replaced and that no grease was used and the pads were slapped on the brakes very poorly. Spent another $550'l to fix it not even 5 months later. This is terrible. They lied and didn't do the work they claimed to do. Resolution Sought Refund me.

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