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Mayo Clinic Hospital complaints

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5777 East Mayo Blvd.
Phoenix, AZ 85054-4502 | Get Directions

(480) 342-2000

http://www.mayoclinic.org

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mayo Clinic Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mayo Clinic Hospital

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11/23/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

10/3/2023

I have been humiliated in ER and held against will seeking care. I was heavily sedated and took to room and ordered to strip and hand over phone while surrounded and intimidated and laughed at. I'm now still sick and terrified to seek help. Resolution Sought Cancel any money owed and I want written apology. I need care but will never trust again. I have severe pain from nasopharynx surgery and report that states problem but stuck like this.

Company Response

11/13/2023

Thank you for reaching out to Mayo Clinic's Office of Patient Experience regarding a concern that was share with you from L. Clark. We have reached out to Ms. Clark directly.

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