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Mazda North American Operations complaints

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200 Spectrum Center Drive, Suite 100
Irvine, CA 92618 | Get Directions

(800) 222-5500

http://www.mazdausa.com

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Total Amount in Dispute:
$2,440.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against Mazda North American Operations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Mazda North American Operations

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1/19/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

12/20/2022

Check engine light on. They claimed I needed an entire new catalytic converter which I doubt. They claimed I could not pass state inspection and update my registration. Resolution Sought Refund some of my money.

Company Response

1/9/2023

Company writes: Please accept this as Mazda's official response to the referenced complaint. The applicable warranty for VIN ending in ************22630 has already expired. As such any repairs are the owner's responsibility.

11/11/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $640.00 Amount Settled: $0.00

Customer Complaint

10/8/2021

Brake booster failure caused a near miss. Wife driving with 5 year old daughter in the vehicle. The stopping force required on the brake pedal became excessive and the stopping (safe braking) distance significantly increased causing emotional distress. My understanding is this part (brake booster) has a defective diaphragm that deteriorates over time. The extended warranty created for this particular issue did not cover the vehicle at the time of the failure. Resolution Sought Reimbursement of repairs and recall of the the defective part.

Company Response

10/27/2021

Thank you for providing us with the opportunity to evaluate your request. The following concern was reported to us: reimbursement for break booster. In order to investigate your concerns, we did the following: reviewed Mazda's warranty history for the subject vehicle; After accomplishing the above, we have determined that; this vehicle is not a candidate for reimbursement since all applicable factor warranties have expired. As a result we are unable to fulfill your request currently.

Customer Rebuttal

11/1/2021

The part should be recalled as it is defective and a safety issue.

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