Find a reputable business?

Complaints and Resolutions

Mazda of Valley Stream complaints

Read Complaints File Complaint View Full Report

676 West Merrick Road
Valley Stream, NY 11580 | Get Directions

(516) 285-0505

http://www.mazdaofvalleystream...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mazda of Valley Stream closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mazda of Valley Stream

Sort by

5/9/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/6/2022

I bought my car into services for an oil change. and received the car back with strange noise with the wheels. I was told the tires were rotating only to discover the tires were not put on correctly. I then tow the car to the Mazda dealership in long island send me a video stating that the car tires were not on correctly. Now I am being charged for air filter true rotating again I need this resolved! Resolution Sought Do not charge me for the services and reimburse me for my money back.

Company Response

4/27/2022

Other than an invoice dated 09-04-21 we have no other record of consumer bringing in his vehicle. If you would please provide any additional information I would be more than happy to look further. Ryan Murphy Service Manager

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile