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MBL Auto & Trucks complaints

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5513 Patriot Highway
Woodford, VA 22580 | Get Directions

(804) 589-0302

http://www.mblauto.com

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Total Amount in Dispute:
$21,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against MBL Auto & Trucks closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against MBL Auto & Trucks

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

They sell lemon cars the amount of money you put in the car is going to cost more than the price of the car. Resolution Sought Refund me or give me an new car.

3/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

2/21/2023

MBL Auto sold me a vehicle As Is without my knowledge and sold me a vehicle warranty that has nothing to do with the dealership that was also not acknowledged to me as they sold me the warranty the vehicle broke down 30 days after I drove off the lot and now I am stuck with a vehicle that I have to pay for that cannot even start. And when I went to register my vehicle the vehicle did not pass state inspection the vehicle was never registered to my name until I registered the vehicle in my name at the MVA. Resolution Sought $20000

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