Complaints for MBS Enterprises in Valley Village, CA

12115 Magnolia Blvd Suite 108
Valley Village, CA 91607 | Get Directions

(213) 701-3762

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non-delivery of headshot reproductions after paying $75 in advance. A few complainants state the company claims they can reproduce headshots with better quality than other companies. Many customers complain the company does not return phone calls. Complainants further allege the company claims they will send headshots out to various casting sources. The company responds to complaints by indicating the headshots have been delivered to the customer. The company further explains that the reasons for the dalay is the printer they use is very busy and has many orders for the new season. A few complaints are still pending.

Complaint Closing Statistics

0 complaints against MBS Enterprises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

MBS Enterprises complaints