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MCA Management Medical Coml complaints

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PO Box 480
High Ridge, MO 63049 | Get Directions

(636) 677-3000

https://mcacollectionagency.co...

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Total Amount in Dispute:
$667.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against MCA Management Medical Coml closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against MCA Management Medical Coml

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9/7/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $667.01 Amount Settled: $0.00

Customer Complaint

7/17/2025

I spoke with Jennifer today to try to settle a report on my credit. I asked to settle for less than what was owed in a polite way. Jennifer then stated that was not possible. I advised that I have done this with other accounts and that it was. Jennifer immediately became unnecessarily hateful and said, "Well I'm done speaking with you right now Victoria." I responded that I would not be paying that much and she advised, "Well I get paid either way." I then asked to speak with a supervisor because she took on an extremely rude tone. I was then told, "I would loooooooooove for you to talk with her." I responded I would loooove to talk with her. Was met again with an I would looooooove you to and was then transferred. Mind you so far I had not used negative or anything nasty language. Did not cuss or call names of Jennifer or the company. Simply asked to settle and when Jennifer was disrespectful I asked to speak with a supervisor. Once the supervisor got on the line I advised I wanted to speak with her I regard to Jennifer being rude. She advised it is understandable for her to be rude when we go on about the POS company and curse on the line. So Jennifer is not just extremely rude, but she is a liar. Notice how in this whole review I have not one time called the company or Jennifer a derogatory name. I hope their calls are recorded because I would love for management to listen in and see what a complete liar (not derogatory just a fact) Jennifer is. Being disrespectful to thos Resolution Sought I would like them to settle this amount. I feel this is deserved after the hatefulness I experienced with my account manager.

Company Response

8/26/2025

Per company: This account has been paid since 7/16/25

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