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McAndrew Construction complaints

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1320 Campville Road
Endicott, NY 13760 | Get Directions

(855) 904-0996

https://www.mcandrewconstructi...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against McAndrew Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against McAndrew Construction

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5/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

4/14/2022

We paid 1500 down to have our shower replaced with a tub. I jave a 10 month old and a new baby on the way. We signed everything back in February. When we reached out to him he would never answer his phone. Every time we try to reach him he never answers! I just want my tun done! His team.came out in March but the tub was broken. When the new tub arrived, literally 2 weeks later they still haven't gotten back to us or returned any of our calls! Looking on Google reviews the boss Paul keeps the deposits and never gets back to the customers. I jave the remaining money to.pay for the job I just want this done we need a tub asap. Resolution Sought Get the job done. Call us back, make an appt to get it done.

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