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McCarthy Blue Springs Hyundai complaints

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3000 NW South Outer Road
Blue Springs, MO 64015 | Get Directions

(816) 929-6080

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against McCarthy Blue Springs Hyundai closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against McCarthy Blue Springs Hyundai

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11/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

10/30/2023

I went for a oil change. They forgot to put oil back in it. Check engine light came on went to a different mechanic to find out almost no oil was in the car. Last time I went for oil change they popped the top off the coolant and I was almost out of that. They've lied about things that need to be replaced that don't. They said my check engine light was on because I needed a new gas cap. They replaced it with a very old and used gas cap and the next time I went in they told me I need to get the gas cap replaced. They have done nothing but try to upsell me and lie. I have no idea how much their incompetence has affected my car but what they are doing is wrong. Resolution Sought Refund would be nice but I understand if that's not possible. Letting the public know about the way they run a business would also be excellent.

3/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/8/2023

My vehicle's been sitting in there lot since December 10th and they told me December 12th they would have it in to look at it if I got it towed there. It has been two full months and after countless phone calls(15+) they stopped answering my calls and voicemails. They won't call me back and im still not sure what's wrong with my car. They told me Tuesday last week it would be in for sure saying it's 4-6 weeks to get it in and we're pushing 9 weeks now. then when I called Thursday they said that there was now two cars in front of me when there wasn't the week prior. So I have no clue when my vehicles is going to get in or get fixed. Resolution Sought My vehicle get fixed under their warranty program

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