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McClinton Chevrolet complaints

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1325 Seventh Street
Parkersburg, WV 26101 | Get Directions

(304) 500-8157

http://www.mcclintonchevrolet....

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against McClinton Chevrolet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against McClinton Chevrolet

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11/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

10/14/2021

I took my truck to them to get the first service done. I give them my key fob and walked out. While I was waiting for my wife to pick me up, I noticed the lights blinking on my truck and the guy that took my key fob was standing at the door using my fob. i go back the next day to get my truck and someone had broken into it. The guy didn't lock my truck back. i had about $500 of stuff taken from my truck. They said they have no cameras back there where my truck was parked so they won't do anything about it. i believe when they took my key fob that made them responsible for my truck and should pay for their employees mistake instead of me being out $500. Resolution Sought Pay me for what I lost.

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