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McGovern Hyundai Route 2 complaints

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743 North Main Street
Leominster, MA 01453 | Get Directions

(978) 728-3321

http://www.mcgovernhyundairt2....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against McGovern Hyundai Route 2 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against McGovern Hyundai Route 2

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5/20/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/14/2022

Bought my car through Toyota dealership but because it's a Hyundai it needs to be fixed by Hyundai for the warranty. My car has been burning oil for 2 years. I constantly brought it to rt 2 Hyundai and they said they can't find the problem. Every oil change was done at rt2 Hyundai. I told them I was putting in between 1 and 3 quarts of oil before the next oil change. They told me that's within company standards. After the the last oil change my car lost acceleration and the front end was shaking. I had it towed to rt 2 Hyundai. Rt 2 Hyundai is charging me $2000 for an engine tear. So the warranty inspector can decide whether they will cover the repairs or not. If I pay 2000 I still have a chance of the warranty company saying no to the repairs and I lose $2000. But suddenly rt 2 Hyundai knows what's wrong with it and all the parts that need to be replaced without doing an engine tear down. How is that possible? They already want over $300 for the diagnostics fee. Now another 2000 for an engine tear down. They couldn't figure out for 2 years why it was burning oil but they know what parts need to be fixed without tearing down the engine?? Because they kept blowing me off I ran out of time for the lemon law. Resolution Sought Fix my car like they should of the first time I had a complaint it was burning oil.

Company Response

5/9/2022

Company states: Customer's vehicle was at dealership under prior ownership Route 2 Hyundai. Tear down estimate is from cust extended warranty looking for cause of failure. Cust has to authorize in case warranty does not cover repair. Vehicle is out of Hyundai Corporate Warranty. Customer Towed vehicle off property and no diag or charges to the customer by previous dealer group or McGovern Hyundai Route 2.

Customer Rebuttal

5/20/2022

Consumer states; Basically I give up. Rt 2 hyundai told me if I get my car off their property they won't charge me the diagnostic fee of $357. This is by far the worst dealership I've ever dealt with. I am forced to go buy a new car even though my current car still has a warrenty on it. Thanks for trying to help.

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