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McGraw Realtors complaints

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16301 North May Avenue
Edmond, OK 73013 | Get Directions

(405) 348-4422

http://www.mcgrawrealtors.com

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Total Amount in Dispute:
$119,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against McGraw Realtors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against McGraw Realtors

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12/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $119,000.00 Amount Settled: $0.00

Customer Complaint

11/7/2023

Robin Miller of McGraw realtors was to sell my house and find me another. Just days before my contract was up she sold my house but because she never take us to look at any others, I didn't have another to go to. I asked her for 6 months to find me something nice for my money. After my house sold she took me to look at 2 houses and told me to pick one. she suggested the one I ended up buying because she said it was "turnkey" and I wouldn't have the problems I had at my other house. I asked her on 3 occasions to let me out of that contract. I told her I didn't want that house but she said there was nothing she could do. Shortly after buying the house the neighbors filled us in on the flooding issue, which caused an infestation of a host of Insects & vermin. I was also told that the back of my house had fallen into a sink hole. That was never disclosed to me. We've had sewer problems (to put it mildly) since we moved in. The sewer backs up every time water is ran in the house. Raw feces floods my front yard, directly under my bedroom window, several times a day. When I told Robin of these problems (a day or 2 after moving in) she told me it was my problem, it was my house now and if I didn't want it, put it back on the market. Every house in my neighborhood is roughly worth around 60k. I bought mine for 119k and Robin said I was getting it dirt cheap. Neighbors said every owner had issues. Come to find out, my sewer isn't connected to ANYTHING & MY FLOOR IS CAVING IN. Resolution Sought Robin Miller should lose her job and McGraw realtors should pay for my sewer to be fixed AND for every repair needed in my house due to the constant sewer flooding and Dr bills for my fiancé and I to be tested/treated for any illness we contact from fecal matter being tracked into our home

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