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McLarty Nissan complaints

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1 Colonel Glenn Plaza Drive
Little Rock, AR 72210 | Get Directions

(888) 294-4894

http://www.mclartynissanlr.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against McLarty Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against McLarty Nissan

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2/22/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/26/2023

Sold a Lemon - Car stopped on me on the freeway with a blown engine and I have only had the car for 2 months and the dealership has done nothing! The GM : David Surguine, Salesman- David Hubanks, Customer Relations- Renee and Service Supervisor- Lee and Sales manager- Leo drive to work every day and the motto says they believe in God just got me sitting here with two children and have no care in the world for selling me a car with 4 recalls on it including the engine! Resolution Sought Give me my money back or put me into another car!

Company Response

1/31/2024

Our law firm represents McLarty Nissan. I received the complaint made by Ms. Hampton. McLarty has already responded to complaints from Ms. Hampton through entities like the Better Business Bureau of Arkansas. As we informed the BBB, McLarty has already replaced the battery, replaced the rear brake pads, and inspected the vehicle at no charge to Ms. Hampton. McLarty denies any allegations of wrongdoing and performed the above services for free as a gesture of customer goodwill. McLarty now considers this matter closed.

Customer Rebuttal

2/13/2024

They didn't help me resolve anything I wouldn't advise anyone to get a car there!

Company Final Response

2/20/2024

Respectfully, the dealership disagrees and is not able to further assist with this matter.

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