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McLaughlin's Manufactured Home Movers complaints

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589 State Route 34
Locke, NY 13092 | Get Directions

(315) 497-9169

http://mclaughlinsmhm.weebly.c...

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Total Amount in Dispute:
$50,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against McLaughlin's Manufactured Home Movers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against McLaughlin's Manufactured Home Movers

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11/22/2021

RESPONSE: Complaint was not answered Amount in Dispute: $50,000.00 Amount Settled: $0.00

Customer Complaint

10/27/2021

I purchased a doublewide in April 2021. I was never told that they didn't put the two halves together. I was told they don't block and level.. I called the company and they said they would do it for $2,800 more. I already paid $48,500 for pad, house, and delivery.. which they didn't even have enough dirt they needed for pad. Called me at work to see if could dig my bank out for dirt or would delay me more getting my home. It already took them couple months to deliver. There worker Steve came and offered to finish my house right for $1,500. He was paid in fill. I still have a house that can't be lived in because it's not together. It is growing mold from all the rain getting in. Hardwood floors are now ruined. I have messaged there worker and called several times with no luck getting answers. Resolution Sought Fix my house right or refund me. I'm homeless still and out a lot of money.

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