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McNeese Home Inspections complaints

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116 Saralee Drive
Huntsville , AL 35811 | Get Directions

(256) 448-4093

https://mcneesehomeinspection....

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against McNeese Home Inspections closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against McNeese Home Inspections

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2/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

1/24/2024

Hired this business to inspect a home I was buying. The realtor I was working with said she had used him before. She was here during the inspection (we were not) and told us he didn't show up, instead a younger man she assumed was his son. The inspection failed to mention an in operable HVAC system, sewage and water leaks on the crawl space. We hired a Plumber and HVAC outfit to address these issues. I contacted the inspector, whom I've never met, and asked him how he missed these major home systems? He told me the guy who inspected the home had been away for a week, but would speak to him when he returned and get back with me. A week passed and I called him again. He told me that because the home was a custom build, he had inspected it himself. I told him about the issues and he said to send him the bills. I sent them to him and he will not reply. I have two issues: (1)the inspection failed to note any deficiencies with the water or plumbing, which are major home systems. (2) I don't think the person I spoke to and signed the inspection document actually inspected this home, as the realtor said she had used him before and it was not him who showed up to do the inspection. Either way, I paid this guy $600 to inspect the home and so far have spent over $2500 getting things fixed so we can live in the home. The plumber said the damage from the water/sewage leaks appeared to have been going on for quite a while and the damage to the crawl space is extensive. Please help Resolution Sought Home inspector pay for all costs associated with repairs already completed and future costs to repair the crawl space. Thanks you

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