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MCW Construction Group, Inc. complaints

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P.O. Box 991207
Redding, CA 96099 | Get Directions

(530) 515-9258

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against MCW Construction Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against MCW Construction Group, Inc.

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11/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/27/2024

Today is 9/26/24 at 10:30am. You flagged in North Tahoe at Hwy 28 and speedboat was extremely ride and calling me names when I asked if I could turn right down speedboat rather than wait in traffic. Your flagged, Keith, was a complete as he told me to wait and that I was entitled. The right hand turn was clear and there was no reason I couldn't turn but I didn't lose my cool until that pos called me entitled! We have been living with your incompetent construction crews for 4 or more years now and this kind of bs is not acceptable. Keith should be fired immediately or moved. If I see him again, I will continue to file complaints and will go to usdot. Resolution Sought Keith to be loved or fired.

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