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ME Beauty MED Spa complaints

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901 N Pacific Coast Hwy # 101,
Redondo Beach, CA 90277 | Get Directions

(424) 352-3438

https://www.mebeautydayspa.com...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ME Beauty MED Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ME Beauty MED Spa

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1/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

12/23/2024

I went to get a facial at Me Beauty Spa and once I was done I was taken to a second room where I was told the manager would be in to go over their products. I told the girl I just wanted z facial but she said it won't be long, A few minutes later the manager comes in and starts explaining their packages, I told the manager I wasn't interested and couldn't afford to pay that much money. She then said I could really get younger skin if I used their products, my skin did look great after the facial. She then said I could make monthly payments if I got approved for a loan. I told her I didn't want to get in more debt! She was very persistent and I didn't have my glasses with me so she grabbed my phone and proceeded to go to a site to see what I qualified for. I had no idea that she was actually applying for a loan, I got approved and she said congratulations. I told her I can't do this because I can't afford it! She said just try it and you will really like it. I left feeling awkward and in shock when I started looking at my monthly payment of $275.00 which is outrageous and I can't afford to pay that. I called the next day to cancel the package and kept getting the run around from the receptionist answering the telephone saying she was either busy or not there and she would take a message. I even went in on a Sunday with my boyfriend and she was there at the counter I told her I came back with the products and wanted a refund and asked why she hadn't returned my calls Resolution Sought Cancel the Affirm loan and take their unused products back, I can't afford this and I should have read their reviews before I went in because she has tricked other people as well in getting their packages.

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