Meaningful Beauty complaints

Dear Ms. Rose, Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records re?ect that you re-enrolled for automatic shipments of Meaningful Beauty® on August 5, 2024, with the purchase of a 7-piece, 30-day introductory kit. The order does re?ect that you took advantage of an o?er to add the full-size Wrinkle Smoothing Capsules to this order for just an additional $15. The order was shipped August 6, 2024, for a total cost of $86.99 which was billed in full at the time of shipping to the credit card provided. On September 5, 2024, your 2nd shipment (a full-size replenishment kit) was sent for a total cost of $347.95 to be billed in 3 installments over a 31-day billing cycle. The 1st installment of $115.97 was charged at this time leaving a balance of $231.98. On September 16, 2024, we received your call question the size of the Wrinkle Smoothing Capsules included in the shipment. You were informed that was the largest size available (60 ct). As a courtesy another 60ct were sent to you as a gift. This complimentary order was shipped that day. On October 6, 2024, the 2nd installment of $115.97 for your 2nd shipment was charged as scheduled leaving a balance of $116.01. On October 24, 2024, we received your call again inquiring about the Wrinkle Smoothing Capsules. At this time, you spoke with a supervisor who confrmed that 60 count was the largest size available. Usage was discussed and the ability to customize future shipments to include items based on your usage and preferences. No changes were made to your future shipments at this time. On November 6, 2024, the 3rd installment of $116.01 for your 2nd shipment was charged as scheduled. On December 5, 2024, your 3rd shipment (another full-size replenishment kit) was sent for a total cost of $347.95 to be billed in 3 installments over a 31-day billing cycle. The 1st installment of $115.97 was charged at this time leaving a balance of $231.98.On January 5, 2025, we attempted to process your 2nd installment of $115.97 for your 3rd shipment as scheduled but the request for payment was declined by your credit card leaving a remaining balance of $231.98 due and payable. At this time the auto past due billing process was activated to send monthly invoices advising of this balance. Although our policy is that orders that have already been shipped will continue to bill until paid in full or returned with the 60-day Money Back Guarantee. Although your last shipment has not been returned as a gesture of goodwill the remaining balance of $231.98 has been cleared. Per your request your Meaningful Beauty® account has now been cancelled. You will receive no further shipments or billing. Sincerely, Morgan M. Contact Center Operations Director

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