Company Response
3/10/2022
Thank you for contacting us through the Business Consumer Alliance. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience. Our records reflect that you enrolled by phone for automatic shipments of Meaningful Beauty® on February 8,
2022. We regret to note on reviewing your experience that your address was incorrectly entered into our systems at the time of your initial order, and we regret any inconvenience which may have resulted. Also on February 8, your first shipment (a 30-day introductory supply) was sent and charged in full for a total of $52.95 (including $3.00 PA Sales Tax) to the credit card provided.
On February 14, 2022, per your phone request, the USPS tracking number for your shipment was provided. On February 23, 2022, per your phone request, it was confirmed that USPS tracking information indicated your shipment was out for delivery that day. On February 25, 2022, per your phone request, your address was updated and a replacement for your initial order was processed. On February 26, 2022, your replacement order was sent, and all future automatic shipments were cancelled.
That same date, per your phone request, information regarding estimated timeframe for delivery of your replacement shipment was provided. Per USPS tracking #9261290285932720810019, your initial order was delivered on March 1, 2022, to the
updated address you'd provided on 2/25. On March 2, 2022, per UPS tracking #1ZY836750210311087, the replacement for your initial order was also delivered. Your Meaningful Beauty® account remains closed, with nothing further to be shipped or billed. Sincerely,Morgan M. Senior Manager Contact Center Operation
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