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Mechanic & Electric Diesel & Gas Road Service complaints

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2376 Alisal Road
Salinas, CA 93908 | Get Directions

(831) 756-0333

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mechanic & Electric Diesel & Gas Road Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mechanic & Electric Diesel & Gas Road Service

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5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

This man held my truck hostage for 6 months with false promises and lies. Every time I would contact me he would give me some excuse and say in 2 weeks or a week he'd be done!. He claimed to have been sick for a whole month at one point and there for unable to work. I was more than patient with Julio. When I finally showed up to the shop my truck had grew grass on the bed. Mold was growing on the inside. My batteries were dead and i had just installed 2 new batteries. Wires under the dash had been cut. He butchered my Truck! He had plenty of time to tell me he wasn't gonna be able to fix it and instead he just continued lying! I've lost opportunity for work cuz of this man!! 6 long months of doing nothing! He also claims the parts he ordered never arrived. He owes me $650 in parts that he never even installed!! Resolution Sought I would like for Julio to reimburse me for damages done to my truck . Also the 650 that he most likely kept cuz there was never any parts he never even started working on the truck!!

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