Complaints for Med-A-Fax Associates in Newport Beach, CA

180 Newport Center Drive Suite 180
Newport Beach, CA 92660 | Get Directions

(800) 381-8290

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints generally allege that the program does not work and that the company misrepresents the amount of money required by participants. They also state that the quality of the material is very poor. Most complainants state that the company refuses to honor its money back guarantee. The company responded to some complaints by issuing refunds, or stating under the terms of their agreement, refunds would be processed in 6 months. Not all customers were satisfied with the company's response. The company failed to respond to other complaints brought to its attention.

Complaint Closing Statistics

0 complaints against Med-A-Fax Associates closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Med-A-Fax Associates complaints