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MedCure complaints

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17908 NE Riverside Parkway
Portland, OR 97230 | Get Directions

(866) 560-2525

http://www.medcure.org

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against MedCure closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against MedCure

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1/31/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

12/6/2023

My mother's dying wish was to donate her body to science. When she passed we called medcure and they approved her to be donated. We asked if the funeral home could cleaned her up so we can view her before she got picked up. The man on the phone said yes. I let the funeral home know. They cleaned her face off and stitched her mouth shut. The next day medcure called me and told me that they couldn't take her because of them cleaning her face up. I asked why he didn't tell me that over the phone and he told me that he wasn't sure but when he spoke to his manager after he told us and the funeral home it was okay the manager said she could no longer be donated. So instead of getting my mom's final wish done and for it to be free, we had to pay the funeral home money that we don't have. I asked for a call back from the manager and I never received one. Resolution Sought I want them to pay my family back the money we had to spend to get her cremated. And I want the company to make ALL their employees educated on their protocols. I think they need to be looked into because I don't trust them.

Company Response

1/19/2024

Hello, Thank you for bringing this concern to our attention; we were not aware of this issue. Ensuring the precision of our information is a top priority, and we thoroughly examine every complaint we receive. To facilitate our internal investigation on this matter, please get in touch with us at info@medcure.org or call us at 866-560-2525, providing identifying information. Our Quality department will promptly look into this case. We appreciate you informing us of this matter, and we anticipate hearing from you soon.

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