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Mediacom Communications Corporation complaints

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One Mediacom Way
Mediacom Park, NY 10918 | Get Directions

(855) 633-4226

http://www.mediacomcable.com

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Total Amount in Dispute:
$1,930.00

Total Amount Settled:
$0.00

Complaint Experience

78%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

9 complaints against Mediacom Communications Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
1	Unanswered

9 complaints against Mediacom Communications Corporation

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12/31/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/11/2024

I have been having cable tv issues for a month 2 technicians have been working on they have submitted work orders for a maintenance technician and we can't get one out here I will be changing cable service soon if this is not resolved this is not acceptable we have been paying our bill on time every month for 20 years. Thanks for your help. Resolution Sought Come out when they receive the work order asap

Company Response

12/18/2024

Maintenance replaced a module on 12/11/2024. Credited the account of $37.96 for December 2024, and $39.34 for November 2024.

12/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/5/2024

Mediacom disconnected my home phone number without my request, consent, or knowledge. When I called to find out what happened (because I was getting calls from unknown people and having heard that people had tried to contact me me but where unable to do so) I was them informed that my number had been changed. This was roughly 6 weeks after it had been changed without my knowledge. I was informed that it was irreversible without getting new service through the company that now had my old number, paying for that installation, then calling back to mediacom and reconnecting new service with my old number, and that was only if it was available. Resolution Sought I simply want my old number back. I have had that number over 30 years and there are people that only know how to contact me through that number.

Company Response

11/21/2024

On January 31, 2023, the customer agreed to a customer loyalty promotion and at that time, the phone number changed when the plan was setup. Since this was almost 2 years, Mediacom does not have access to the phone number as it was released to the company who owned the phone number. A full month of credit in the amount of $171.86 was applied to the customer's account.

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