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Median Energy complaints

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1 Lethbridge Plaza Suite 2
Mahwah, NJ 07430 | Get Directions

(888) 316-5443

https://www.medianenergy.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Median Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Median Energy

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4/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/11/2025

Median Energy enrolled me in their natural gas energy services without my knowledge or consent. A complaint has already been filed for that. Today I received notification from Met Ed that they also signed me up to be my electric provider. AGAIN WITHOUT MY KNOWLEDGE OR CONSENT. Today (3/8/2025) I received a notification letter that if I did not contact Met Ed, Median would assume my bill as of 3/5. The letter was dated 3/4. I received it today (3/8), which is a Saturday, so I can't do anything about it until Monday, 3/10. This is FRAUDULENT ACTIVITY!!!! Resolution Sought CANCEL MY SERVICE WITH MEDIAN IMMEDIATELY AS I DID NOT CONSENT TO THEM ASSUMING MY GAS OR ELECTRIC ACCOUNTS!!! Forgive any charges that may have already accrued, or will accrue until I can handle this on Monday, 3/10. Provide an explanation as to how this happened without me signing up for their services!

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