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Medical Compliance Certification complaints

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2104 Delta Way, Unit 03
Tallahassee, FL 32303-4236 | Get Directions

(877) 941-3338

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Total Amount in Dispute:
$450.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Medical Compliance Certification closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Medical Compliance Certification

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5/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $449.95 Amount Settled: $0.00

Customer Complaint

4/20/2022

This website is a fraud. They say they are OSHA and HIPAA compliant and they are not. I got certified in 2019 by them and failed the inspection as OSHA did not accept their certificates, they failed to even write a letter to the Board to defend what they teach. They also have 100 money back guarantee and told me I will get a refund and I never did even though I repeatedly asked for it. Resolution Sought Refund the money as u promised otherwise do not put on your website 100 money back guarantee.

Company Response

5/5/2022

Thank you for your comments in regards to this situation. We understand that board in your area needed more from your office, and this was certainly a new finding for us. We stand by our training and commitment to helping medical and dental offices meet their OSHA and HIPAA needs. We have had 2 email correspondence over this issue, once on Nov 5, 2021, in which the refund was approved by a supervisor. We could not directly refund your method of payment on the account due to the length of time between registering and requesting a refund, therefore a check was mailed. The second correspondence was April 27, 2022 in which you requested the refund again not ever receiving the initial refund in November. The refund check was promptly put into the mail , as well as you were informed via email that it had been mailed on April 27,2022. We are very sorry for any inconvenience this has caused you and your practice, and we completely stand by our 100 refund in situations like you unfortunately had to go through with the state board. We never once denied or beat around the bush on this matter. No where on the Centers for Disease Control and Prevention website does it say the training needs to be done specific by an actual "in person" human. You have also seen the same information for yourself through your research. We have over 10,000 customers who have completed our training over 5 plus years, and we have never had an issue like this before. As we previously stated in our emails specifically to you "we offered our deepest condolences as this has been an inconvenience to both you and your practice. We wish you the best of luck, thank you.

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