Complaints for Medicor, LLC in Los Angeles, CA

1925 Century Park East 16th Flr
Los Angeles, CA 90067 | Get Directions

(888) 846-6401

http://www.billtronics.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints contain a pattern of allegations of misrepresentation of the offer and the refund policy and the performance of the software. Complaintants allege they were led to believe that the company had lists of doctors who wanted electronic medical billing services. However, complainants allege they had to market their own services to the doctors and most of the doctors on the lists did not have current addresses, were not interested in their services, or were unaware of Medicor. Many complainaints state that the software did not work, was not easy to use, and the training, technical support and customer service were inadequate or non-existent. Complainants said that when they attempted to return the product, they were told there was a no refund policy. The company responded to some complaints by issuing refunds or technical support. Some complaints remain disputed, meaning the customers were not satisfied with the company's response. Most recent complaints remain unanswered by the company.

Complaint Closing Statistics

0 complaints against Medicor, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Medicor, LLC complaints