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MEDvidi complaints

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4010 Moorpark Avenue Suite 114
San Jose, CA 95117 | Get Directions

(504) 414-5095

http://www.medvidi.com

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against MEDvidi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against MEDvidi

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6/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

5/16/2024

So it was supposed to be an online psychiatry appointment that turned out to be a sales pitch for a drug called Aderall I think. I specifically put in the documents when I enrolled what medication I was on and what diagnosis I have. The guy, I guess the doctor, last name Chan, acted like I was making it up. He claimed to be the best in his field and I never even got to speak hardly. So the drug is a stimulant and I don't even drink caffeine, I respectfully declined the drug but the pressure was immense. I had to accept the offer for the drug because of the amount of pressure. This "doctor" who knows nothing about me, accused me of talking slow due to the meds I was on. Well, I had not taken any of my meds that day, I was in shock about how this was what they considered psychiatry. There was no offer to help with coping mechanisms, just a stimulant which by his actions, I could have easily said he was fast talking me because of his own meds. He then accused me of being in withdrawal. Well, I had some of my meds right there, I just legit only take them as needed and I guess he couldn't accept that but that comment was the one that really bothered me the most. I paid $100 to be told he was the best in the field, he diagnosed me with a random condition on the spot without me even have spoke my name, he said super offensive things, and then he's not even in state for me, so his scripts were no good anyways. I wrote in on 4/18 and they still won't give me an update. Resolution Sought Refund me the 100 bucks I paid for 6 minutes of a sales pitch instead of a proper psychiatry appointment.

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