Complaints for Mega Zone in Santa Fe Springs, CA

9945 Pioneer Blvd
Santa Fe Springs, CA 90670 | Get Directions

(800) 781-7031

http://www.megazonesite.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege they are dissatisfied with the quality of jumpers, due to operational problems or because equipment is delivered without being properly cleaned. Other customers complain the company fails to issue credits for inoperable jumpers, or for rainy days when cancellations are necessary. A few complainants allege that equipment arrives late to parties or other social functions, or that the company makes verbal promises for refunds, credits, or other concessions, but later refuses to honor them. The company responds to some complaints by providing explanations, offering future credits on rentals or partial refunds. Some complaints are closed as unresolved, meaning the customer was not satisfied with the company's response. Many complaints are unanswered.

Complaint Closing Statistics

0 complaints against Mega Zone closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mega Zone complaints