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Megatel Homes, Inc. complaints

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2101 Cedar Springs Road #700
Dallas, TX 75201 | Get Directions

(972) 339-0159

http://www.megatelhomes.com

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Megatel Homes, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Megatel Homes, Inc.

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9/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

8/7/2025

THEY SOLD THE HOUSE OUT FROM UNDER ME – Megatel Builders (Saint Tropez, Huffman, TX) I signed a valid, binding contract with Megatel Builders for a 5-bedroom Annabelle-style home in the Saint Tropez community in Huffman, Texas. I was fully committed and actively moving toward closing, with only a minor, non-material lender issue that could've been resolved with a brief extension — nothing that should have invalidated the contract. Instead of working with me in good faith (as most reputable builders do), Megatel abruptly and unilaterally canceled the contract, without warning. The contract was never formally terminated by either party — it was still active and enforceable. To make matters worse, I soon found out they had already sold the home to someone else, even while I was actively working with an alternative lender. They sold the house out from under me, while holding on to my earnest money deposit and refusing to pay the $500 owed to me under Paragraph 5, Section G of their own contract — despite it being clearly outlined in writing. Instead, they claimed they would "transfer" my deposit to another home. But they had no comparable property available. The only other 5-bedroom option was priced far above my budget, making the offer meaningless and misleading. Additional issues included: A termination agreement that was never signed by the builder, making it legally invalid. The form listing "N/A" for the new property address — proof there Resolution Sought Refund of my rightfully entitled money

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