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Meineke Car Care Centers complaints

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23100 Pacific Highway South
Des Moines, WA 98198 | Get Directions

(206) 429-2334

http://www.meinekecarcarecente...

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Meineke Car Care Centers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Meineke Car Care Centers

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1/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

12/1/2021

I took my car to the shop in August to get a break job done. My front brakes did they did the repairs on are still squeaking , when they did my break jobs they forgot to give me back my will lock key for my rims As I was pulling off I said Hey where is my will lock key and they retrieved it out of the shop , I went back in October to get my front driver's side at wheel bearing fixed About a week later my car started pulling to the front driver's side where they replaced the wheel Bearing, I took it back into the shop they took all 4 of my tires off and said there was nothing wrong with my car, 3 days later my front driver side tire blew up on the freeway, after they did an expectation on my car and said there was nothing wrong with it ,When they did an inspection on my car, They gave me the wrong will lucky that did not fit my rims, so I had to rent a car to try to get my car fixed. I came and buy a new will lock key and tire I want reimbursement for the work they did on my car. And the middle ankles they put me through. They offered me a $200 in store credit that did not cover my rental car coverage I took that as a absolute slap in the face. Resolution Sought Reimbursement For the service they performed not well on my vehicle vehicle losing my will lock twice cost for rental car because of their mistake.

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