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Meineke Car Care Centers #2809 complaints

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10455 South Rainbow Blvd
Las Vegas, NV 89178 | Get Directions

(702) 763-5972

http://www.meineke.com/locatio...

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Total Amount in Dispute:
$317,987.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Meineke Car Care Centers #2809 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Meineke Car Care Centers #2809

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4/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $317,987.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

I took my Buick to Meineke and they agreed to fix my car. I paid them 3179.87 to fix it and it stalled everywhere thereafter until it didn't work at all leaving me with a totally broken car after taking all my money, causing me to have to rent cars and thereafter finally having to tow the car to a dealership and trade it in to get a working car and taking a 5500 loss on my Buick as trade in value because it wasn't working and now I have car payments whereas before I owned my car outright. After going back to ask them to fix the problem they told me to leave the shop and don't let the door hit me on my way out. Resolution Sought I want my money back 3178.87 at least and car rental fees.

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