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Mell's Tire & Auto Services complaints

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142 Ferry Street
Everett , MA 02149 | Get Directions

(617) 387-0740

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Total Amount in Dispute:
$328.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mell's Tire & Auto Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mell's Tire & Auto Services

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7/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $328.00 Amount Settled: $0.00

Customer Complaint

6/20/2022

I paid Faird Belguendouz " known as Freddy" $328 to fix my RPM issue on my 2006 Dodge Stratus, he has had my car on and off since Mother's Day 2022 , he told me he fixed the issue 3 times and was not fixed, I picked up my car yesterday and it was still not fixed . He kept telling me the car was fixed and every time I picked my car up and drove home , my car had the same issue , he will not return my texts or phone calls. I went a month without a car and paid for my car to be fixed and it never was Resolution Sought I would like my refund if $328.

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