MemberCare complaints

Company states; As a preliminary matter, we would like to clarify that while coverage available under the MBIP is extensive, it does not promise to assist with the repair of everything that could possibly go wrong with Mr. Paskman's vehicle, nor does it pledge unconditional, unlimited assistance with or reimbursement for every demand made upon it, without regard to an adherence with the MBIP's terms. Kindly, note that we have received notification from several different entities of a substantially identical complaint Mr. Paskman has files with those entities, in addition to the one submitted to your office. As such, our reply herein represents a good faith attempt to address each of them as comprehensively and as responsively, at once; and may be somewhat more detailed than the specific comments contained in the example submitted by Mr. Paskman. Please further understand that the reimbursement request initiated during the claim to which, Mr. Paskman refers has not been declined. Instead, authorization for repairs covered per terms and conditions of the MBIP has been issued in the amount of $1,322.86. Although every effort was expended in pursuit of the full measure of coverage permitted under the MBIP's terms and conditions, a portion of the repair authorization requested was ineligible for coverage based on the following: (Upon request) Under these circumstances, we believe the Administrator has acted properly and in full compliance with the terms and conditions of the MBIP, in every respect. Naturally, we are very sorry for any frustration or inconvenience Mr. Paskman may have experienced; but we trust our letter has helped clarify the facts and events surrounding his recent claim. Sincerely, Claims Department Automobile Protection Corporation - APCO

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