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Menard, Inc. complaints

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7410 East Court Street
Davison, MI 48423 | Get Directions

(810) 653-8618

https://www.menards.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Menard, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Menard, Inc.

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12/21/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/17/2025

I have been trying for awhile now and wasted lots of time on the phone and speaking with employees at menards and ABSOLUTELY NO ON HELPED US!!!! I have been trying for awhile now to get someone to send us a paper bill in the mail and still we find out that no one has changed that so I WILL NOT PAY ANY LATE FEES and I will contact a lawyer if need be. I HAVE NEVER IN ALL MY LIFE EVER HAD TO FIGHR WITH A COMPANY TO GET A BILL SO I COULD PAY IT!!! SO IF YOU WANT UR MONEY SEND A BILL OR I WILL SEE U IN COURT GLADLY!!! Resolution Sought To pay what we owe for what we charged and nothing more and then u can turn the card off bcuz it WILL NEVER BE USED AGAIN!! SO IF ITS NOT TURNED OFF AFTER ALL OF THIS I WILL DISPUTE IT IN COURT!!!

Company Response

12/9/2025

I am sorry to hear that Mr. Hamilton is unhappy with his BIG Card billing. Please understand that the day-to-day operations of the BIG Card, including billing practices and late fees, are the responsibility of Capital One. Capital One had informed me that a paper statement was mailed to Mr. Hamilton on 11/12/2025. Therefore, we must respectfully suggest that Mr. Hamilton address his concerns with Capitol One. We appreciate Mr., Hamilton's understanding in this matter.

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