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Mens DVD Warehouse complaints

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7731 Hayvenhurst Avenue
Van Nuys, CA 91406 | Get Directions

(888) 816-8664

http://www.mensdvd.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Mens DVD Warehouse closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Mens DVD Warehouse

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8/28/2024

RESPONSE: No response term selected Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/12/2024

Can't get into your website because everything it asks for your birthday a calendar comes up with today's date on it and three is no way to get around it !!!! CLEAN UP YOUR ACT IF YOU WANT TO DO ANY BUSINESS!!!!! Resolution Sought Clean up your act and respond to my inquiry.

Company Response

8/13/2024

There should not be a calendar pop up. Please double check the website and reenter it exactly how it is shown on your catalog. The Record Keeping Requirements Compliance Statement pop up does appear, but it should only pop up when you first attempt to go to the website. Once you agree to the pop up then it will not appear unless you refresh the page. Thank You.

Customer Rebuttal

8/15/2024

Only telling you because if I can't get into your website I can't buy nothing your loss

8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

This company is sending porn catalogs to my job I don't know how they got that address. Resolution Sought Please stop sending any mail to me.

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