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MEPCO complaints

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10 South LaSalle Street Suite 2310
Chicago, IL 60603 | Get Directions

(800) 397-6767

http://www.mepco.com

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Total Amount in Dispute:
$11,707.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

8 complaints against MEPCO closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
0	Unanswered

8 complaints against MEPCO

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6/10/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

5/28/2026

They are scammers!!! They don't refund your money or cancel your account the day of you cancel it. Money hungry people. Resolution Sought Give me my money back

Company Response

5/29/2026

Thank you for submitting your concerns regarding Mepco. We strive to provide exceptional customer service and appreciate the opportunity to address this issue. Please understand Mepco is only the servicer of payment plans for providers of service contracts. We need more information; we would like the opportunity to speak with you to provide you with the contact information for the direct marketer and/or administrator of the service contract purchased. These companies will be able to address any questions regarding discrepancies with product representation, service reimbursement, cancellations, reinstatements, refunds, or any service contract related issues. Please contact our Customer Service department (800) 397-6767 Monday – Friday from 8A – 5P CST or by email at [email protected]

5/27/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $424.12 Amount Settled: $0.00

Customer Complaint

5/13/2026

November 8th I signed up for extended warranty and I missed understood them that the monthly payment was too much, so I in December 10 th I voided the contract and they didn't return December payment and then they took another payment in January . So because of the money they took and didn't give back my bank account went into the red by several hundreds of dollars and I was not able to pay for my monthly payment on my 3 credit cards and they went sky high .I missed a month of rent . I got behind on my car payment. Resolution Sought I got the refund for 424.12 but I want all the money that I had to pay the bank for last fee's and over drafts. And the money for the penlities l paid for for not being able to pay my monthly payments on my 3 credit cards.

Company Response

5/14/2026

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