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Mercari complaints

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PO Box 60178
Palo Alto , CA 94306 | Get Directions

(415) 800-1078

http://mercari.com

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Total Amount in Dispute:
$4,315.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

15 complaints against Mercari closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
15	Unanswered

15 complaints against Mercari

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1/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $77.01 Amount Settled: $0.00

Customer Complaint

12/9/2024

Refuses to pay me money owed. Resolution Sought Pay me money owed and time wasted trying to reach them about it . Closing my store without cause after all the time I've put fourth into it.

4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $33.49 Amount Settled: $0.00

Customer Complaint

3/12/2024

I purchase an item on their site and the item I received was incorrect. I returned the item to the seller was instructed with the shipping label provided. The item will be delivered back to the sender on 3/11/24. Mercari is now refusing to refund my money because they are stating it was not done in 7 days, which it was. Also they should not be counting Sunday as obviously there is no mail that day, their site has issues with counting days. I provided adequate information and proof of return within their time frame, and now they are asking details that should not be needed and I do not have the ability to retrieve. I'm being inconvenienced for doing nothing wrong and receiving an incorrect product. Now I have no product and no refund, from a site that supposedly has buyer protection. I have screenshots of all the conversations, what was purchased (soap) and what was received (a random picture of kids), and tracking label they provided showing the item return status. Resolution Sought I want a full refund of my $33.49. The item was returned to seller, I want my money back.

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