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Mercari complaints

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PO Box 60178
Palo Alto, CA 94306 | Get Directions

(888) 325-2168

http://www.mercari.com

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Total Amount in Dispute:
$82,357.00

Total Amount Settled:
$162.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

64 complaints against Mercari closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
59	Unanswered

64 complaints against Mercari

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

I recently sold an item on their site. In which I 100 followed all rules and guidelines listed in order to qualify for seller protection. However the buyer lied and claimed sent wrong item and sent them a picture of a 1944 penny I stead of 1943 like I sent. They accepted his fabricated evidence and initiated the return. I complained telling them I indeed sent accurate item in which they didn't want to hear. I've asked hundred times for contact info in order to file lawsuit, none of which had been responded to. Nowhere, in there policy does it state that my seller protection relies solely on the merit of the buyer. That just ain't right. Resolution Sought I just want either my penny back or the 200 I was assured would receive if followed appropriate guidelines.

4/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

I sold an item for $130. Packaged it really well, no issues. It was delivered today and the buyer opened a case stating that the package had "insufficient packaging" and then the case closed within minutes without even hearing my side. No pictures were included. Upon further investigation, it seems like the buy bought my item from a spam account. Mercari is not giving me any photo evidence of this issue. They're not looking into the fraudulent account and they're not giving me my money back. I should also be protected under the seller shopping warranty. I am moving and I really need that money, but now I'm out the money and the item. If they could at least send the item back then I would also accept that. I've also heard that mercari filed a claim with USPS and then keeps the money for themselves, not caring about the seller or the buyer. I'm just really frustrated that a large company would take advantage like this Resolution Sought I would like to receive the money from my sale.

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