Find a reputable business?

Complaints and Resolutions

Merced Auto Resources complaints

Read Complaints File Complaint View Full Report

61 West 16th Street
Merced , CA 95340 | Get Directions

(209) 638-7036

https://www.mercedautoresource...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Merced Auto Resources closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Merced Auto Resources

Sort by

3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/28/2024

I was so the lemon I have problems with the tires they can't be rotated I went to mechanic they said that the car was in an accident but I was never informed about this I have problems with my back window that doesn't go down every two weeks I have to replace the brake light the heater doesn't work it just fogs and it's like a sauna it doesn't defrost the windows or anything Resolution Sought I really just wanted to fix my car

8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

7/11/2023

We purchased a 2018 Chevy Silverado Truck on 5/18/2023 & transmission went out on 6/19/2023 so we took to Chevy dealership & now they are telling us our extended warranty will not cover!! Resolution Sought We had truck less than a month & they sold us a truck with a defective transmission, truck is a lemon & car dealership keeps giving us run around with fixing the transmission problem

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile