Find a reputable business?

Complaints and Resolutions

Mercedes-Benz at Okemos complaints

Read Complaints File Complaint View Full Report

2743 Jolly Road
Okemos , MI 48864 | Get Directions

(517) 641-2621

https://www.mercedesbenzofokem...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mercedes-Benz at Okemos closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mercedes-Benz at Okemos

Sort by

7/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/28/2022

Fixed something that I didn't approve. I didn't get a call or text, they sent a text when it was done and ready for pick up saying "Your vehicle is ready for pick up. While we working on the vehicle we did notice it needed a perfuse box as well so when you pick up the vehicle you are going to notice a change in the bill. The vehicle is rising though so that is good." I did not get a call from Mercedes Benz at all to confirm that it was okay to do that. I didn't have extra money for that because I had a amount I wanted to spend on getting it repaired . Resolution Sought My desired outcome is to pay for what I wanted fixed and not something extra that I didn't approve of.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile