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Mercedes Benz Financial Services complaints

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PO Box 685
Roanoke, TX 76262 | Get Directions

(800) 654-6222

http://www.mbfs.com

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Total Amount in Dispute:
$582.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mercedes Benz Financial Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mercedes Benz Financial Services

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1/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $581.75 Amount Settled: $0.00

Customer Complaint

12/23/2024

I paid my monthly payment over the phone on October 15th and on October 18th they automatically deducted another payment. When I called to see what happened I was tole they had no record of the payment on the 15th. I went to my Credit Union and obtained a print off off my withdrawals and the two payments where clearly posted. I sent a copy of the print out to MBFS and they kept insisting they never received it. I received a subsequent call stating the claim is closed. I am clearly out the funds. Resolution Sought Refund the payment or apply it to another month payment.

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