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Mercedes-Benz of El Dorado Hills complaints

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1000 Mercedes Lane
El Dorado Hills, CA 95762 | Get Directions

(916) 741-4264

http://www.mbofedh.com

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Total Amount in Dispute:
$5,700.00

Total Amount Settled:
$5,700.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Mercedes-Benz of El Dorado Hills closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mercedes-Benz of El Dorado Hills

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9/13/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $5,700.00 Amount Settled: $5,700.00

Customer Complaint

8/29/2022

I cancelled my BMW 2017 X3 warranty which si paid cash from them . I have been calling leaving messages and no one has called me for the status of the check being cut! I bought 3 cars from them and all the checks I issued cleared . Why can't they give me back my money? Resolution Sought Expedite the refund process or give me exact date as to when they will send my refund!

Company Response

8/31/2022

The warranty was cancelled on 8/9/22 she was told it would take approximately 4-6 weeks to get her refund.

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