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Mercedes-Benz of Sherveport complaints

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1330 E Bert Kouns Industrial Loop
Shreveport, LA 71105 | Get Directions

(318) 212-1300

https://www.mercedesshreveport...

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Total Amount in Dispute:
$5,642.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mercedes-Benz of Sherveport closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mercedes-Benz of Sherveport

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2/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,642.00 Amount Settled: $0.00

Customer Complaint

1/10/2024

My car was taken to Mercedes Benze of Sherveport due to a cracked oil pan created by Greasemonkey Oil change. Which Mercedes Benze wrecker came got my car and took it to Mercedes Benze of Sherveport. During process of working on my car it was not put back properly. I reached out to Mercedes Benze several times and was treated very rudely by Manger and other members of the company. I have some proof. I will provide information and explain more once I am contacted by you. Resolution Sought I would like for my car to be repaired back properly and safe for me to drive

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