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Mercedes Benz of wilsonville complaints

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25035 SW Parkway Avenue
Wilsonville, OR 97070 | Get Directions

(503) 454-5000

https://www.mercedesbenzwilson...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mercedes Benz of wilsonville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mercedes Benz of wilsonville

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12/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

11/17/2021

I called looking around of a metris van and the dealer in wilsonviille had one I asked for him to send me pictures of the van inside and out he stated it was raining so I told him when it stops this was on Nov 4 he now tells me he couldn't cause it never stop raining and the reason he sold me a van that is a safety issue not completed inside that when you load it the panels will cut your hands. I on 4 Vans and none are like this he now tells me it's would have cost me extra that they come like that first I had just gotten a new metris and it was complete second he never showed me what was on the van and if he would have taken the pictures I would have known this has been a nightmare first it was suppose to be delivered between 1:00-3:00 instead it came at 6:00 in the night so I couldn't check it out and the front had a scratch. On the front that course I couldn't see and the driver told him I checked out the van another lie . When I sent him a text on Saturday when I finally got to look at the van he never responded I sent another text on Sunday when a loaded get cut putting produce in the van and is now making me pay the medical bills he never responded he finally called me today telling me the phone was off for 3 daysreally he had it on last weekend when he failed to send me the paperwork for this van and responded that they messed up He also lied saying that the van was off site and went directly on the truck to be delivered when the day beforenhe told me he had it. Resolution Sought I want them to finish the inside of the van so no one else gets cut. This is a safety issue and they won't talk to me as I had mention I was going to talk to The district attorney and they blocked my number from now calling them to resolve the issue this was fraud on selling me the van he also failed to tell me he was charging 2500.00 over sticker as I had told him how another dealer was trying to rip me off at charging over sticker Tommy is the sales manager and Scott is his boss

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